Return and Refund Policy

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*30-Day Money-Back Guarantee**

Refund only applicable if the item is received faulty or damaged.

You have the option to request a refund within 30 days from the date of delivery. 

To be eligible for a refund, the product must be unused, undamaged, and in its original packaging. We reserve the right to inspect the returned product before issuing a refund.  

**How to Request a Refund** 

To initiate a refund request, please follow these steps: 

1. Contact our customer support team at orders@Sohtsolutions.com

2. Provide your order details and reason for the refund request. 

3. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. 

4. Securely package the product with the RMA number clearly marked on the outside of the package. 

5. Ship the product to the address provided by our customer support team.  

**Refund Processing**

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original method of payment. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider.